As many states and counties around the country continue to relax stay at home orders, we will stay in communication with our affiliated resorts on any restrictions to hosting RPI members at this time. RPI does not control whether a resort can begin hosting members. Each resort is making the determination on whether they can accept new reservations, as well as the number of reservations, based on their state and local government's recommendations.
The RPI staff continues to work from home and we are available 7:00 am to 4:00 pm (PDT), Monday – Friday.
We are updating any restriction extensions on each Resort's online listing – check under Rates & Guidelines. Many campgrounds will be continuing to implement safe distancing practices and may close, or limit access to, public spaces like pools, spas, clubhouses and game rooms.
Members with Current Reservations
Please click here
to check that we have your current contact information should we need to contact you about your reservation.
If you purchased travel insurance and you're unable to travel due to a resort closure, travel restrictions, illness or other reason(s) out of your control, please click here
to submit a claim.
Many resorts are accepting new reservations for summer travel and beyond. Keep in mind that some may have limited, or no access to onsite amenities such as pools, workout rooms, or other public facilities until restrictions have been lifted for their area. We encourage you to rely on government websites like the Centers for Disease Control (CDC)
and U.S. State Department
, as well as contacting the resort directly, before making your decision to book, as all reservations are non-refundable once booked
All cruise lines have temporarily halted operations. If you are booked on a cruise and receive a cancellation notice, please contact one of one of our travel advisors to help you with your options.
Most cruise lines are automatically providing future cruise credits to canceled sailings. The amount of future cruise credit, and the length of time you have to use the credit, varies depending on the cruise line. Refunds are also available, but must be requested and have deadlines to request a refund. Please review the cruise line's cancellation policy for specific information for your cruise. Here are links to the major cruiselines' information pages:
Holland America Cruises
Norwegian Cruise Line
For members who are booked on cruises currently not cancelled, it is important that you visit the cruise line's website and complete the pre-boarding check-in. The cruise lines are emailing information on upcoming cruises directly to their guests.
Membership Cards and Other Materials
Since our company has limited the number of employees in the office, there may be delays to mailing membership materials. Please be patient. In the meantime, you can print a temporary card, or download a copy of our directory, online – just click on My Info.
You can reach us at 1-800-456-7774 – Monday – Friday, 7:00 am to 4:00 pm (PDT).
Or email us at firstname.lastname@example.org
. Be sure to include your name and RPI membership number.
We appreciate your patience during these highly unusual times.
Resort Parks International
P.O. Box 25
Gautier, MS 39553-0025